HostGator VPS Hosting Review

HostGator VPS Hosting
HostGator VPS Review
HostGator Support:

HostGator Reliability:

HostGator Price Value:

HostGator Quality:

HostGator Overall:

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HostGator
VPS Hosting Rating

93%

HostGator VPS Hosting - Editor's Review

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HostGator is a strong contender in the virtual private server market. Since their launch of their VPS platform, HostGator has seen huge success and many new customers. HostGator is one of the world's top 10 largest web hosting companies with more than 4,000,000 hosted domains at the time of this review.

HostGator is a privately held web hosting company based in Houston Texas and was founded in 2002 by Brent Oxley, who started the company from his dorm room at Florida Atlantic University. HostGator currently manages over 7,000 servers and make up approximately 1% of the world's internet traffic!

It is virtually impossible to become "too big" for HostGator. If you outgrow your cPanel VPS, you can easily upgrade (or downgrade) your VPS between the 9 different levels they offer. If you outgrow their maximum level, they have a managed dedicated server waiting for your site(s).

HostGator sweetens the deal even further by offering an iron-clad 45 day money back guarantee!

HostGator VPS Hosting - Price Value Review

Note: VPS Host Reviews only considers the monthly rate for HostGator VPS pricing comparison and rating since the majority of VPS customers prefer to pay monthly.

HostGator VPS plans start at $19.95 a month but the cheapest cPanel VPS plan is $49.95 a month. This plan, level 3, has 768MB RAM with plenty of disk space and bandwidth for your site(s). Based on their current pricing structure, we find HostGator prices slightly lower than average and rate them a 4/5.

HostGator VPS Hosting - Reliability Review

HostGator has proven since 2002 that they are a very reliable and secure web hosting company. In fact, in June of 2008, a customer satisfaction survey showed that approximately 90% of their web hosting customers were satisfied with HostGator's service and customer support.

With over 90 reviews of HostGator published on customer hosting reviews stating that their hosting is very reliable, we gave HostGator the highest score for reliability.

HostGator VPS Hosting - Customer Support Review

HostGator provides the worlds best customer support as far as VPS Hosting Review is concerned. They offer the most customer support options and are a proven industry leader when it comes with technical support and customer satisfaction with the support received.

HostGator offers all of these customer support options for their customers:
  • Toll-free telephone sales and technical support, 24/7/365
  • International telephone service for sales and technical support, 24/7/365
  • Live Chat. We have never seen their live chat in offline mode, even at 4AM.
  • Email ticket system to easily check on support replies
  • Direct email links to send an email via your email program
  • Online billing center to manage payments
  • A company blog where they post company newsletters and information
  • A community forum. Customers can help each other through any hosting issues
  • A network status section on their forum to see if your server is experiencing trouble
  • Social networking. Follow HostGator on twitter and facebook.
  • A large list of video tutorials including assistance with cPanel, reseller hosting, etc.
  • A huge Support Portal loaded with answers to everything we could think of

As you can see, HostGator has gone above and beyond the call of duty to provide the finest in customer support. HostGator has covered every avenue of customer support that we could think of.

We went ahead and tested the live chat option at HostGator.
(4:17:07 AM) Scott: Do you still offer instant messenger support? I remember you offering instant messenger support options a few years ago. Thanks.
(4:17:07 AM)System: There currently is 1 person in front of you.
There are currently 36 chat technicians assisting customers.
(4:17:07 AM) System: There currently is 1 person in front of you.
There are currently 36 chat technicians assisting customers.
(4:17:11 AM) Amanda Go: has entered the chat.
(4:17:15 AM) Amanda Go: Welcome to HostGator Live Chat. My name is Amanda and I would be happy to help you.
(4:17:39 AM) Amanda Go: No, this is our new and improved chat system!
(4:18:20 AM) Scott: Ok, thank you, you answered my question in 32 seconds and will be reflected in my extensive review. Appreciated.

As you can see by my chat request at 3:17AM my time, HostGator had 36 chat agents ready to handle my question and was also able to read and answer my simple question to them within 32 seconds! This means that the agents aren't taking 10 questions at once with long delays answering customer questions and are able to provide one on one support with each of their customers.

We award HostGator the top score for customer support without any hesitation. Hands down, they are the best web host for customer support and other web hosts strive to be like them. We'd like to say thank you to HostGator for showing the hosting industry the right way to handle customer support!